All purchases made on artsyfartsy.dk can be returned within 30 days from the day you receive the item or from the day it arrived in a parcel shop. If you have ordered several different items in the same purchase, but they are delivered individually, the deadline runs from the day when you receive the last item, it is unfortunately not possible to exchange for another item online, so if you want to exchange an item, you must return your purchased item and place a new order.
Please reuse the same shipping packaging in which you received the item, if possible.
To return an item, send an email to firstname.lastname@example.org. Once our customer service has processed your inquiry, you will receive a parcel label by e-mail. You must then print the label and put it on your package. Remember not to put tape on top of the barcode. You must then deliver the package to a GLS parcel shop. Please note that we only send return labels for packages returned from an address in Denmark.
It costs 49 DKK in shipping to return a package from Denmark with one or more items. The amount will be deducted when we refund your payment. When we receive your return package, our customer service will process it as soon as possible. Also, remember to save the receipt for your shipment. Until the package reaches our customer service, it is your responsibility.
The returned item must be in original packaging must not be used. However, you have the right to see the item before sending it back.
Once we have received the item returned, we will deposit the amount on the payment card used to purchase your item. You will receive your money back as soon as possible and most often within a week, depending on your card provider.